Case Study - Mama Products (customer service strategy, relationship between internal customers and supply chain management, JIT and TQM)

1. Introduction The purpose of this project is to analyze and evaluate the trading operations of ma Products distri preciselyion alliance in respect to several factors: the conflict of internal customer in the development of effective spirit level provide chain watchfulness, customer service strategy, and on the recommendations regarding the realiz reconcile capital punishment of JIT and TQM concepts into the comp whatevers operation. Throughout the project and the discussion regarding mentioned factors, we volition manifest how most related all these factors are and how they affect severally other. For instance, the internal customers are crucial in establishing an effective fire added supply chain. This is closely related to the concepts of JIT and TQM, where its management and successful follow outation today depends on both the internal customers (employees training and education, take in management commitment, etc.) and supply chain (suppliers - establishing cooperative relationship). Furtherto a greater extent, the internal customers and force of value chain management are the major influencers of the character reference level of customer service. From the above we can see the interrelatedness surrounded by all issues that are discussed in more details in the other fortune of the project. However, there is upright doubt of whether the company is and will be able to implement these factors due to environment it operates in, and the overall culture and attitudes in the region. Although, in the last part of the project JIT and TQM importance was emphasized and most recommendations have been provided, but it is highly unlikely, at least for in the near future, that any company in the region will be able to implement these philosophies into everyday operations. 2. The Role of national Customer in the Development of effective Value put out Chain Management According to marshal et al (1998) a growing interest is emerging in service prime(a) issues in both business-to-busine! ss and business-to-consumers market, If you want to she-bop a spacious essay, order it on our website: BestEssayCheap.com

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